Frequently Asked Questions
Everything you need to know about shopping with Thread Type.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our measurements for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may incur a small processing fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are Thread Type garments sustainably made?
Sustainability is at our core. We use organic cotton, recycled polyesters, and ethical manufacturing processes to ensure our fashion has a minimal environmental footprint.
Can I modify or cancel my order after it has been placed?
Because we process orders quickly, you have a 60-minute window after checkout to request a cancellation or address change. Please contact our support team immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.